Why is my order tracking not moving?

Modified on Fri, 3 Jan at 12:06 PM

We understand how frustrating it can be to not receive real-time updates on your order's location. During peak seasons, it is normal for some packages to be shipped without detailed tracking information. However, rest assured that your package will be delivered within the timeframe we’ve committed to. Delays may occur due to factors such as weather incidents, customs clearance, or carrier backlogs.


If your order appears to be stuck for 10-15 days, please reach out to us via Contact Us, and we’ll work to resolve the issue as quickly as possible.

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