Why Was My Order Returned?

Modified on Sat, 4 Jan at 11:01 AM

If your tracking shows your package was returned, it may be due to:  


Incorrect Address:

Please contact your local post office to check if the package is being held. If returned to us, a reshipping fee will apply.  


Failed Delivery:

If the package couldn’t be delivered and wasn’t collected from the post office during the pickup window, it would be sent back to us. If it’s been returned to us, a reshipping fee will apply to have it sent back.

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