What is your return policy?

At Lilac Haven, we stand behind the quality of our items 100%. Returns are accepted within 30 days of delivery. 

Personalized items are final sale. Returns and exchanges are not accepted due to the personalized nature of the item. Please double check your personalization information & size before submitting your order. 

We offer a full refund or free replacement for the following situations within 30 days:

‣ The item is defective, damaged, broken, or not functioning as expected.

‣ The item received is different from the description or the product customization.

‣ The size received is incorrect.

‣ Item(s) is missing or lost.

Our 30-day Refund & Replacement Policy does not cover the following reasons. 

The following issues are not eligible for refunds or replacements:

‣ Requests made after 30 days from the date of delivery.

‣ Incorrect size, product, address, or personalized information chosen by the customer.

‣ Damage caused by misuse, mishandling, or lack of maintenance.

‣ Items that have been washed, worn, soiled, or damaged through customer use.

‣ Personal reasons such as changes in taste, preference, or decision.

‣ Items bought during sales or promotional events.

To begin a return, please click here to start a return. We will send you instructions on how and where to send your package. Buyer is responsible for return shipping.

Please note that items sent back to us without first requesting a return will not be accepted. Please keep in mind that as Lilac Haven is a small operation, we are unable to refund any shipping costs. Items to be returned must be shipped back to us at the customer's own expense.

To be eligible for a return:

‣ your item must be unworn or unused, with tags, and in its original packaging, and 

‣ it must be in the same condition that you received it. 

‣ you will also require a receipt or proof of purchase. 

‣ If items are not in their original condition, Lilac Haven reserves the right to refuse a refund or exchange.

We will process the return within 3-5 business days of receiving the items once it is shipped back to our warehouse and evaluated to be in original condition. You will receive notifications along the way to keep you updated.

The amount refunded will be the original total paid less the shipping cost paid at the time of order.

Feel free to contact us if you encounter any other issues with your order, and we will ensure they are resolved.